Frequently Asked Questions
Everything you need to know about our premium trims and feathers.
How are your feathers sourced and treated?
All our feathers are ethically sourced and undergo a professional steam cleaning and sanitization process to ensure they meet the highest hygiene and quality standards before reaching you.
What is your standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, while international shipping varies by destination.
Can I request a custom length for trims and ribbons?
Yes, while our standard listings are by the yard, you can contact our support team for bulk or custom continuous length requests to suit your specific design project.
What is your return policy for delicate items?
We accept returns on unused and unopened items within 30 days of delivery. Please note that cut-to-measure trims and certain delicate feather products may be subject to a restocking fee.
Do you offer wholesale pricing for designers?
We do offer competitive wholesale rates for bulk orders and industry professionals. Please reach out via our contact page with your business details to apply for a trade account.
Will the color of the product match the photos exactly?
We strive for color accuracy in our photography; however, due to the natural variations in feathers and different monitor settings, slight color discrepancies may occur.